STAR TEAM (Special Technical Assistance Resource Team)
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***Tech Mentality: (2-fold)
Our PRIME Directive: Stop
UNPLANNED disruptions to the educational, administrative and network
environment.
So,
Why do we restrict people in our domain?
What they can’t touch, they can’t break.
What they can’t
break, we don’t have to fix.
Give
people what they need to do their job. Keep disruptions to a minimum
Personal Growth/Exploration:
** Network - Work
within your realm and abilities (we already have one person to officially
screw things up)
** Local Machine,
Applications, Devices – Explore, expand, take chances
| HOME | Goals/Purpose | Training Agenda | Tech Guide | Resources |
*Tech Quick Guide to Troubleshooting:
1) Documentation is your friend.
2) The more tools you have in your toolbox, the better you are.
3) VERIFY, VERIFY, VERIFY!!!!
4) Did I mention VERIFY!
5) When something goes wrong, here is the general order of suspicion:
a. Basic cables, power cords, power buttons, plugs….
b. USER
c. NETWORK
d. SOFTWARE
e. MACHINE
6) Workarounds are a solution.
7) Don’t try to explain the unexplainable…..computer gremlins exist.